We have seen a record number of shipments this holiday season. While our fulfillment partner and carriers have learned valuable lessons from last year, they are nevertheless facing difficulties meeting demand during.
Currently we are seeing delays with Australia Post and DHL and many shipments are not showing movement or even origin scans when parcels are collected from our fulfillment partner. This does not mean that the parcels have gone missing or that they are not en route, but it leaves us quite unable to offer further information on the location and transit times for shipments.
While you are welcome to select an expedited shipping option—and this may shorten the transit time of your parcel once dispatched—it will not result in expedited dispatch of your order from our warehouse. Please also note that expedited delivery times are not guaranteed at this time and delays may occur just as with standard service.